Terms of Service

1. Service Description

LeadHarvest provides automated lead follow-up and text messaging services for landscaping and home service businesses. By using our service, you agree to these terms.

2. Account Responsibilities

You are responsible for:

• Maintaining the security of your account credentials
• All activity that occurs under your account
• Ensuring your use of the service complies with applicable laws
• Obtaining proper consent before adding leads to automated messaging

3. Messaging Compliance

You agree to comply with all applicable messaging laws including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act. This means:

• Only messaging leads who have provided prior express consent
• Honoring opt-out requests promptly
• Not sending messages for illegal or deceptive purposes
• Maintaining records of consent as required by law

Your messaging activity is subject to the rules of the US wireless carriers and The Campaign Registry (TCR). Violations of carrier rules may result in messages being filtered, your campaign being deactivated, or your account being suspended.

Our handling of personal data, including SMS opt-in consent records, is described in our Privacy Policy.

4. Billing & Subscription

Plans are billed monthly. Your free trial lasts 14 days with no credit card required. After the trial, you must select a paid plan to continue using the service.

You can cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. No refunds are issued for partial months.

5. Message Limits & Usage

Each plan includes a set number of text messages per month. Messages beyond your plan limit are charged at the rate specified on our pricing page. Unused messages do not roll over between billing periods.

6. Acceptable Use

You may not use LeadHarvest to:

• Send spam, unsolicited messages, or messages to recipients who have not provided express prior consent
• Continue messaging recipients who have replied STOP, UNSUBSCRIBE, CANCEL, or any other opt-out keyword
• Send messages relating to: adult content, hate speech, alcohol, firearms, tobacco, cannabis, CBD, controlled substances, prescription drugs, gambling, payday loans, debt collection, multi-level marketing, cryptocurrency promotion, or any other category prohibited by US wireless carriers under the A2P 10DLC framework
• Harass, threaten, or abuse any person
• Violate any local, state, or federal law, including the TCPA, CAN-SPAM Act, and CTIA messaging guidelines
• Impersonate another person or business
• Distribute malware, phishing links, or harmful content
• Use URL shorteners other than those approved by the wireless carriers

We may suspend or terminate accounts that violate these rules — including accounts whose messaging triggers carrier complaints, exceeds carrier-imposed spam thresholds, or operates outside the registered campaign use case.

7. Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted service. We are not liable for delays or failures caused by circumstances beyond our reasonable control, including carrier outages or force majeure events.

8. Limitation of Liability

LeadHarvest is provided "as is." We are not liable for indirect, incidental, or consequential damages, including lost revenue or missed leads. Our total liability is limited to the amount you paid us in the 12 months preceding the claim.

9. Changes to Terms

We may update these terms from time to time. We will notify you of material changes via email or an in-app notification. Continued use of the service after changes take effect constitutes acceptance of the new terms.

10. Contact

Questions about these terms? Email us at [email protected].